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ElectricVehicleFactory.com offers FREE SHIPPING on all orders placed within the continental United States.
All shipments are delivered by standard ground delivery via reputable carriers, typically UPS, FedEx or DHL. We do not deliver to PO Boxes, PMB's, APO's or FPO's. Some items may be shipped separately. The delivery date information we provide is not guaranteed, but an accurate approximation of the delivery date. Providing inaccurate information at checkout or shipping to an alternate mailing address may cause a brief delay for order verification. Larger items may require a discounted freight shipment upgrade fee. Some exceptions may apply, see the product information page for additional info.
ORDER TRACKING
An email with your tracking number and approximate delivery date will be sent within 2-3 business days of placing your order. If you have not received a Shipping Notification email within 3 days of placing your order, please contact us at orders@electricvehiclefactory.com. Please include your Invoice # in the subject line of the email.
STANDARD FREE SHIPPING (Delivered in 1 - 5 Days)
All items in our store will arrive at your door approximately 1-5 business days when ordered before 10am Pacific Time unless otherwise noted on the product information page. Weekends and holidays are not counted as transit days.
DISCOUNTED FREIGHT SHIPPING
A discounted Freight shipping upgrade is required on some of our larger products. Freight shipments deliver in 3-7 days regardless of your location. See individual product pages for more information.
PRIORITY SHIPPING UPGRADES
Next day, 2 day and 3 day priority delivery options are available on most items for an additional fee. Orders received by 10am pacific time will usually ship the same business day or by the next business day at the latest. Your order will be delivered 1 day, 2 days, or 3 days after it has shipped depending on the priority shipping upgrade you have selected. Packages only travel on business days. Weekends and holidays are not counted as transit days. Providing inaccurate information at checkout or shipping to an alternate mailing address may cause verification delays.
SHIPPING TO AN ALTERNATE MAILING ADDRESS
We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.
Google Checkout: Google Checkout offers advanced fraud prevention, so no restrictions apply.
Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.
We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.
INTERNATIONAL SHIPPING
We are unable to ship to an international mailing address or accept payment from credit cards or debit cards with an international billing address. This includes neighboring countries such as Canada and Mexico, US provinces such as Puerto Rico and Guam, and all overseas military addresses.
SHIPPING TO HAWAII AND ALASKA
We are unable to ship to Hawaii and Alaska at this time. We hope to offer this service soon!
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